Privacy Policy for MyVoipCRM

Introduction

Welcome to MyVoipCRM ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use MyVoipCRM (the "App").

1. Information We Collect

Information You Provide

• Account Information: When creating an account, you may provide your name, email address, phone number, and other relevant details.

Information We Collect Automatically

• Location Data: If you grant permission, we may access your location to provide location-based features, such as service optimization or customer support.
• Device Information: Details about your device, including hardware model, operating system version, and unique device identifiers.
• Usage Data: Information about how you interact with the App, including session duration and features accessed.

Background Location Data

If you grant permission, we may collect your location data even when the App is running in the background. This data is primarily collected to assist companies and supervisors in managing their staff effectively. It is used for the following purposes:

• Staff Monitoring: To allow supervisors or administrators to request location updates for operational purposes, such as verifying task completion or managing field activities.
• Service Optimization: To improve features like real-time location tracking, efficient routing, and location-based task assignments.
• Customer Support: To assist in resolving location-specific issues or disputes regarding service delivery.
• Analytics: To provide insights into staff movements and improve overall operational efficiency.

Background location tracking is only enabled when explicitly permitted by the user. If a supervisor or administrator requests location data, you will be notified and prompted to grant the necessary permissions within the app.

User Control: You can manage or revoke location permissions in your device's settings at any time. Our app ensures that location data is only collected when necessary and for the purposes outlined above.

Important: Background location tracking may increase battery consumption. We strive to use efficient methods to minimize resource usage and maintain device performance.

2. How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the App’s functionality.
• Personalize your experience.
• Communicate with you, including customer support and updates.
• Comply with legal obligations and enforce our terms of use.

3. Sharing of Information

We do not sell or rent your data. We may share your information:

• For Legal Reasons: When required to comply with laws or respond to legal requests.
• To Protect Rights: If necessary to protect the safety, rights, or property of our users or others.

4. Data Retention and Deletion

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. You can request deletion of your personal data by contacting us at the email address provided below.

5. Security

We use industry-standard measures to protect your information. However, no system is completely secure. Please use the App responsibly and report any security concerns to us.

6. Your Rights

You may have rights under applicable laws, such as:

• Accessing or updating your personal data.
• Requesting data deletion.
• Opting out of certain data collection practices.

To exercise these rights, please contact us at the details below.

7. Third-Party Services

The App may contain links to external services or websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

8. Contact Us

9. Entity Information

The MyVoipCRM app is developed and maintained by the entity listed in the Google Play Store as the developer of the application. For any inquiries related to the developer or company, you can reach out to us via the contact details provided in this Privacy Policy.

The entity is responsible for ensuring compliance with all applicable data protection laws and regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page. Your continued use of the App after updates constitutes acceptance of the revised policy.